Shipping policy

Thank you for shopping with us! We are committed to delivering your orders promptly and securely from Ukraine. Below is our shipping policy to ensure a smooth shopping experience.

1. Order Processing Time

• All orders are processed within 1-3 business days after payment confirmation.

• Orders placed after 5:00 PM (Kyiv time) are processed the next business day.

• Business days exclude weekends and Ukrainian public holidays.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Note: Delivery times are estimates and may vary due to customs processing, carrier delays, or remote locations.

3. Shipping Destinations

• Domestic Shipping: We ship across Ukraine, except for temporarily occupied territories.

• International Shipping: We ship to most countries, including the USA, Canada, EU countries, Australia, and more. Select your country at checkout to confirm availability.

• Restricted Destinations: We do not ship to [list restricted countries, e.g., North Korea, Syria, or sanctioned regions].

4. Shipping Costs

• Shipping costs are calculated at checkout based on the order value, destination and selected shipping method.

• From $3 depending on the delivery method and destination.
  Delivery time: 2–5 business days.

• International Orders: Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can monitor your order’s progress via our website or the carrier’s website (e.g., Ukrposhta, DHL).

6. Shipping Restrictions

• We do not ship to P.O. Boxes for express shipping methods.

• International shipments may be subject to customs inspections, which can cause delays beyond our control.

• Some products may have shipping restrictions due to international regulations (e.g., hazardous materials).

7. Issues with Delivery

• Lost or Damaged Packages: If your order is lost or arrives damaged, contact us within 14 days of the delivery date. We will work with the carrier to resolve the issue and offer a replacement or refund.

• Incorrect Items: If you receive the wrong item, notify us within 7 days, and we will send the correct item at no additional cost.

• Delays: We will notify you via email if there are any unexpected delays. Check your order status using the tracking number.

8. Contact Us

For any questions about shipping, please reach out to us:

• Email: vera@ndukraine.com

• Phone: +380679022887

• Hours: Monday–Friday, 9:00 AM–5:00 PM (Kyiv time)

We appreciate your trust in NarodniyDimUkraina and look forward to delivering your order!